We will always strive on making timely shipment of clients order at most competitive price to attain optimum customer satisfaction. After making an order of any of our product:-– Emails, calls or faxes will be exchanged to specify details on quality, quantity, packing, delivery, payment terms, etc.
. We send a formal letter of offer.
. A draft contract is been issued for large orders to agree on all terms of term and to gaurantee buyer and seller
. Buyer will confirm order quantity of goods and then send company details for proforma invoice
. Proforma Invoice is prepared and issued to buyer for payment confirmation based on agreed paymnet terms
. Seller confirms payment and does shipment shipment within 2 – 5 working days within Europe based on order qauntity and 24 days depending on the region of the clients.
As much as wholesale confectionery supplier works to satisfy customers and to build a mutual friendship between our valued customers, Please kindly go through our terms and conditions to avoid future conflicts.
CONTRACTS:
We advice buyers to review each contract page as signed contract takes immediate effects. Any later adjustments are considered null and void.
PAYMENT TERMS
– All payments for goods must be made via international wire transfer directly to one of our bank accounts which we have within the EU regions of France, Germany, Hungary , Turkey , Portugal, Greece. Client’s consignment are shipped after the payment confirmation in one of our bank accounts given in our signed Invoice, and kindly contact us through phone/email after you have make a payment for confirmation.
Our payment terms is strictly T/T payment.
Clients are expected to email us with the scan proof of the payment from your bank, so we can released your order/consignment immediately to be shipped. You are responsible for all bank transfer fees. We will ship your order once your payment is received and confirmed.
There will be no shipment booking confirmation for your order/consignment until payment agreed deposit are received in our account.
REFUNDS :
In-case of cancellation or dispute after payments, We do offer a maximum of 5 to 7 days for refund. Some refunds are 100% depending on the trade terms.
QUALITY CONTROL
We always eager to stay updated with all the modern innovations in quality control systems in order to maintain the standard of the quality of our products that is our company’s fundamental competency. We continuously upgrade our production processes, as well as work with many health professionals, in order to ensure the safety of the products. Our packing stations which are BRC and HACCP certified, also ensure efficiency through the use of traceability
systems which monitor our raw materials during the production stages from the plantation of seeds till the shipment and arrival, to guarantee an ideal quality. We also carry out a strict analysis of its products in its laboratory located in our packing stations to ensure their hygiene and quality are at their pinnacle.
As for our farms which are controlled by expertist, we have the latest crop protection technology installed which incorporates biotechnology products, pesticides, herbicides, fertilizers, insecticides and fungicides in order to maximise our partners’ welfare by preventing any potential diseases or insects that may harm
our impeccable quality.
We are dedicated to fostering intercommunication and the guidance of our employees. It also has irrigation systems implemented for water conservation in strive to support the protection of the environment, as well as employing sustainable agricultural methods.